FAQ | Financial Post

FAQ — Get answers to frequently asked questions

ePaper

  1. How are ePaper subscriptions billed?
  2. How do I cancel my ePaper subscription?
  3. How do I manage my ePaper subscription and billing information?
  4. How do I start an ePaper subscription?
  5. I get home delivery of the printed newspaper. Do I get the ePaper?
  6. What do I do if I forget or want to change my ePaper password?
  7. What is the cancellation and refund policy for ePaper?
  8. What is the difference between ePaper and Online Access?
  9. What is the ePaper?
  10. When I go on vacation, can I put my ePaper subscription on hold?
  11. Who is PressReader or NewspaperDirect?

How are ePaper subscriptions billed?

You can pay for your ePaper Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from PressReader/Newspaper Direct as PRESSREADER EPAPER RICHMOND BC.

Monthly subscriptions are billed in advance every month and are renewed automatically.

Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.

How do I cancel my ePaper subscription?

For cancellation requests related to your current ePaper subscription, please email us at [email protected]tionalpost.com o

How do I manage my ePaper subscription and billing information?

  1. Visit http://epaper.nationalpost.com/ and sign-in.
  2. Click on the drop-down menu in the upper right-hand corner of the website and select My Account
  3. Select the Subscription tab
  4. Once there, you will be able to view and manage your subscription(s)
  5. To update payment information, scroll down past the subscription history until you see the Payment Method section.

How do I start an ePaper subscription?

We offer several ePaper subscription options. Please visit our subscribe page to see features and prices.

I get home delivery of the printed newspaper. Do I get the ePaper?

Yes! The ePaper is included with your Home Delivery Subscription

To activate your ePaper access:

  1. Go to http://epaper.nationalpost.com/ and click Activate Your Account
  2. Under the sign in options, select Create an Account
  3. When registering, be sure to include your phone number and postal code, as this will link your print subscription with your ePaper access

If you've already created an account and your ePaper access doesn't seem to be available, please contact us so we can verify your information

What do I do if I forget or want to change my ePaper password?

  1. Go to http://epaper.nationalpost.com/ and click Sign In
  2. Above the password box, click Forgot Password
  3. Enter your email address and click Submit. This will send you an email with a link to reset your password
  4. After clicking the link, you will be prompted to enter and reconfirm your new password
  5. Click Submit and your password will be updated

What is the cancellation and refund policy for ePaper?

You can cancel your ePaper subscription at any time.

If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.

If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.

What is the difference between ePaper and Online Access?

The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text or easier reading, and share stories with friends.

NewsConnect (online access) subscription provides you with unlimited access to financialpost.com, nationalpost.com and 14 other news sites from across Canada with one account and fewer ads

What is the ePaper?

The Financial Post ePaper is an exact full-featured replica of the printed copy available online. Sections and supplements are laid out just as in the print edition, but complemented by a variety of digital tools which enhance the printed newspaper's look and feel.

When I go on vacation, can I put my ePaper subscription on hold?

Since the ePaper is available from any device anywhere in the world,you can enjoy it even when you’re away. (Please note, it is not possible to put your Online Access subscription on hold.)

Who is PressReader or NewspaperDirect?

PressReader (formerly NewspaperDirect) is the vendor providing the technology to support the ePaper.

Online Access

  1. How are Online Access subscriptions billed?
  2. How do I cancel my subscription?
  3. How do I manage my Online Access subscription and billing information?
  4. How do I subscribe to Online Access?
  5. I get home delivery of the printed newspaper. Do I get Online Access?
  6. What do I do if I forget or want to change my Online Access password?
  7. What is an Online Access subscription?
  8. What is the cancellation and refund policy?
  9. What is the difference between Online Access and ePaper?
  10. When I go on vacation, can I put my Online Access subscription on hold?

How are Online Access subscriptions billed?

You can pay for your Online Access Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from Postmedia Digital Subscription.

Monthly subscriptions are billed in advance every 30 days and are renewed automatically.

Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.

Auto-renewal preferences can be managed online under Manage My Subscription.

How do I cancel my subscription?

For cancellation requests related to your current home delivery subscription, please email us at [email protected]

How do I manage my Online Access subscription and billing information?

Please follow these steps to manage your account online:

  1. Visit financialpost.com and look in the top-right corner.
  2. Click Sign-in to sign into your account. Once you are signed in, you can click My Account
  3. Select Manage My Subscription under My Account
  4. In the Financial Post Online Access box, click Manage
  5. From there, you will be able to manage your subscription (Library tab) and update your payment information (Cards tab) among other options

How do I subscribe to Online Access?

We offer several Online Access subscription options. Please visit our subscribe page to see features and prices

I get home delivery of the printed newspaper. Do I get Online Access?

Yes! Online Access is included with your Home Delivery Subscription

To activate your unlimited Online Access, visit financialpost.com/activate

What do I do if I forget or want to change my Online Access password?

  1. Visit financialpost.com and look in the top-right corner.
  2. Click Sign-in and then Forgot Password above the password box
  3. Enter your email address and click Submit. This will send you an email with a link to reset your password
  4. After clicking the link, you will be prompted to enter and reconfirm your new password
  5. Click Submit and your password will be updated

What is an Online Access subscription?

Newsconnect (online subscription) provides you with unlimited access to financialpost.com, nationalpost.com and 14 other news sites from across Canada with one account and fewer ads. Specifically, this includes access to these publications online: Calgary Herald, Calgary Sun, Edmonton Journal, Edmonton Sun, London Free Press, Montreal Gazette, Ottawa Citizen, Ottawa Sun, Regina Leader-Post, Saskatoon StarPhoenix, Toronto Sun, Vancouver Sun, Windsor Star and Winnipeg Sun

What is the cancellation and refund policy?

You can cancel your Online Access subscription at any time.

If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.

If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.

What is the difference between Online Access and ePaper?

Online Access provides you with unlimited access to all of the content on financialpost.com and 15 other major news sites across Canada.

The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.

When I go on vacation, can I put my Online Access subscription on hold?

Since Online Access is available from any device anywhere in the world, you can enjoy it even when you’re away.(Please note, it is not possible to put your Online Access subscription on hold.)

Reset Password

  1. How do I reset my password?

How do I reset my password?

To enable close captioning, please click on CC in the video bar

  1. Click on sign in

    Log into your account by clicking on the sign in link on the top right corner of our site.

  2. Click on forgot password

    To reset your password click on the Forgot Password link.

  3. Enter your email address

    In the dialog box that opens, enter your email address and proceed to check your email to receive a reset password link.

  4. Reset password link via email

    Click the Reset your password link in the email to be directed to password reset page.

  5. Set a strong new password

    Enter a strong new password. Making sure it’s at least 10 characters long with a mix of letters and numbers, as well asa special character.

    * Please note, acceptable special characters that can be used are $, %, #, @, &, *

  6. Reset password

    Once you’ve entered a strong password with at least 10 characters, upper case and lower case letters, at least one number and at least one special character, continue by clicking Reset Password.

  7. You're all done!

    Use your updated password to sign into our site.

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